We shall arrange for the delivery of the Goods on the delivery date detailed in the quotation/fixed price or as soon after that date as We are reasonably able. In any event, We will ensure that We deliver the Goods within no more than 30 days after the date of your acceptance of the quotation. Delivery will be to the address specified in Your booking or to another location as agreed in writing between Us and You. Subject to the specific terms of any special delivery service, delivery may take place at any time of the day and must be accepted at any time of the day.
Risk And Ownership
Risk of damage to or loss of the Goods shall pass to You either when We deliver the Goods to You or when You or Your nominated carrier collects the Goods. Legal and beneficial ownership in the Goods will not pass to You until We have received, in cash or cleared funds, payment in full of the Price. We reserve the right to repossess any Goods in which We retain legal and beneficial ownership if We do not receive full payment in accordance with Clause 8.
Liability And Consumer
Mutual Limitation on Liability. Neither party will be liable for breach-of-contract damages that are remote or speculative, or that the breaching party could not reasonably have foreseen upon entry into this agreement. We provide the Goods to You only for Your personal and private use/purposes. We make no warranty or representation that products, or other goods or materials that We provide to You are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale). We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity. Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or subcontractors) or for fraud or fraudulent misrepresentation. Furthermore, if you are a Consumer as defined by the Consumer Rights Act 2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You under the Consumer Rights Act 2015, the Regulations, the Consumer Protection Act 1987, or any other consumer protection legislation, as that legislation is amended from time to time. This includes, without limitation, Your rights and remedies under all such legislation for any breach of any term of the contract (whether the terms is part of these Terms and Conditions or is a term implied by any such legislation) and for any non-conformity of the Goods with the contract. For more details of Your legal rights please refer to Your local Citizens Advice Bureau or Trading Standards Office.
All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation “GDPR” and Your rights under the GDPR. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available from https://www.pm247.co.uk/privacy/
All notices under these Terms and Conditions shall be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). Notices shall be deemed to have been duly given; (a) when delivered, if delivered by courier or other messenger during the normal business hours of the recipient; (b) when sent, if transmitted by email and a successful transmission report or return receipt is generated; or (c) on the fifth business day following mailing, if mailed by national ordinary mail; All notices under these Terms and Conditions shall be addressed to the most recent address, email address notified to the other party.
Neither We nor You “first party” will be liable to the other for any failure or delay in performing any obligations under the contract where the failure or delay is due to a cause beyond the first party’s reasonable control “Force Majeure”. In that case the failure or delay will not be a failure or delay contrary to these Terms and Conditions or other terms of the contract.
No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
Whilst We use all reasonable endeavours to ensure that You are satisfied with the Goods and Your dealings with Us, We want to hear from You if you have any complaint about the Goods or any other complaint about Us or any of Our staff. All complaints are taken seriously, and we will deal with your enquiry as quickly as possible. In the first instance, please contact the Customer services Team on 01992 586311 and email email@example.com, alternatively write to us at 1 Millbridge Hertford Hertfordshire SG14 1PY. Our policy is to provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint, make sure all complaints are investigated fairly and in a timely manner, make sure that complaints are, wherever possible, resolved and that relationships are repaired and to gather information which helps us to improve what we do.
Law And Jurisdiction
These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales, Northern Ireland and Scotland. As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18 takes away or reduces your rights as a consumer to rely on those provisions. Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland or Northern Ireland as determined by your residency.
Calls may be recorded for quality control and training purposes.
We will charge for diagnostic and investigation work as stated in your email and or sms sent to you at time of booking.
Standard guarantees for the majority of goods supplied are the manufacturers standard. Please contact Us for more information. Any services provided usually have a 1 year labour guarantee, this from time to time may be removed or reduced which will be documented on our work report. This does not affect your rights under the Consumer Rights Act 2015.
Any time or date quoted by Us for delivery of the Goods as mentioned in Clause 9 or performance of any Services is an estimate only. We will do Our utmost to ensure that any quoted time and date is met and shall not be liable for any failure to meet such estimate nor for any loss, whether financial or otherwise.
Termination And Suspension
We shall be entitled, in its absolute discretion and upon giving to You written notice of its intention, to terminate the contract if We in good faith have doubts as to the solvency of You.